Refund policy
At KidsThriftClub, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unworn and unused
- In the same condition in which you received it
- Free from stains, damage, washing, alterations, or any signs of use
- Returned with tags and original packaging where applicable
You may be required to provide your order number, receipt, or other proof of purchase.
To request a return, please contact us at kids.thrift.club1@gmail.com before sending the item back. Items returned without contacting us first may not be accepted.
Returns Due to Product Issues
Please inspect your order as soon as you receive it and contact us immediately if:
- You receive the wrong item
- The item is damaged
- The item has a defect that was not mentioned in the product description
- There is another issue with the product that was our responsibility
If the issue is verified and is our responsibility, KidsThriftClub will bear the return shipping charges.
Once we receive the returned item and verify the issue, we will process your refund on the same day.
Returns for Size Changes
If you would like to return an item because you need a different size, we allow size-related returns subject to availability.
In this case, the customer will be responsible for the return shipping charges and any applicable shipping charges for sending the replacement item.
The item must meet our return conditions and be unworn and unused.
Change of Mind
We do not accept returns or exchanges simply because you have changed your mind, no longer want the item, or do not like the item after receiving it.
Returns are accepted for eligible product issues or size-related changes as described above.
Sale Items
Sale, discounted, or clearance items are non-returnable and non-refundable, unless the item is received damaged, defective, or is different from what was ordered.
Pre-Loved Items
Our pre-loved items are eligible for returns under the same 7-day return policy, provided they meet our return conditions.
Because pre-loved items may naturally have signs of previous use, please carefully review the product description and photographs before purchasing. Any condition or flaw mentioned in the product listing will not be considered a defect.
Exchanges
We allow size-related exchanges, subject to availability.
If the requested size is unavailable, you may choose an alternative size or receive a refund, subject to our return policy.
We do not offer exchanges for change of mind.
Refunds
Once we receive your returned item, we will inspect it to confirm that it meets our return conditions.
If the return is approved, your refund will be processed on the same day we receive the returned item.
The refund can be sent through a payment method mutually agreed upon with the customer, such as bank transfer, Easypaisa, JazzCash, or another available payment method.
Please contact us at kids.thrift.club1@gmail.com if you have any questions regarding your return or refund.
Contact Us
For any return, refund, or exchange questions, please contact:
Email: kids.thrift.club1@gmail.com
KidsThriftClub reserves the right to reject returns that do not meet the conditions outlined in this policy.